At Ryzesuperfoodsshop, your satisfaction is our top priority. We strive to provide exceptional service alongside our premium superfoods (Mushroom Coffee, Chai, Oats) — here’s our commitment to you:
1. Contact Support For any questions, concerns, or feedback, reach out to our team via email at
[email protected]. We aim to respond to all inquiries within 24–48 business hours.
2. Returns & Refunds We accept returns for unopened, unused products within 30 days of delivery. To initiate a return, please contact our support team with your order number. Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned items. Note: Shipping costs are non-refundable unless the return is due to a product defect or our error.
3. Product Defects & Issues If you receive a damaged, expired, or incorrect product, please contact us immediately with photos of the item and your order details. We’ll arrange a replacement or full refund at no additional cost to you.
4. Order Modifications & Cancellations Requests to modify or cancel an order must be sent to
[email protected] within 12 hours of placing the order. We cannot guarantee changes or cancellations once the order has been processed for shipping.
5. Privacy Commitment We respect your privacy. Any personal information (e.g., contact details, payment info) shared with us will only be used to process your order and provide customer service — we will never share it with third parties without your consent.
If you have additional needs or questions about our service policy, don’t hesitate to get in touch. Thank you for choosing Ryzesuperfoodsshop!
— The Ryzesuperfoodsshop Team
